Where to send Log for help?

For all questions & answers about 3uTools and iOS

Moderators: Lily Lee, jc_3u, Moderators

myiphonerehab
Posts: 2
Joined: 03 Jan 2018 16:23
like: 0

Where to send Log for help?

Postby myiphonerehab » 03 Jan 2018 17:04

I have just joined the Forum and trying to figure out where to send the log. Instructions say "Send to us" but gives no instructions or address.
I am restoring "Flash" Iphone 6 and receiving error 56... Which I was thinking was NFC IC issue. I have pulled and replaced 3 times (Both IC's), verified all the lines are good with no shorts and was hoping someone could tell me if it could be something else? I also reballed then replaced BB PMIC, PMIC, and at a loss....
Thank you for any help or suggestions you can give.
End of log reads as follows:
20:24:15.0006] Failure Description:
[20:24:15.0006] Depth:0 Code:-1 Error:AMRestorePerformRestoreModeRestoreWithError failed with error: 56
[20:24:15.0006] Depth:1 Code:56 Error:Failed to handle message type StatusMsg
[20:24:15.0006] Depth:2 Code:56 Error:failed to update device firmware
[20:24:15.0006] Depth:3 Code:56 Error:ramrod firmware update failed
[20:24:15.0006] Depth:4 Code:1007 Error:update_stockholm: NfRestore Failed. NfResult: 5
[20:24:15.0006] Depth:5 Code:9 Error:Error 0x0009 at NFRestoreNfc:1136: 33000000000000 Tx000004f10000006eefRx-AbortRx-AbortRx-Abort
[20:24:15.0006] Changing state from 'Restoring' to 'Error'
[20:24:15.0006] State is now set to error

Grace Liu
Posts: 537
Joined: 20 Oct 2016 09:33
like: 65

Re: Where to send Log for help?

Postby Grace Liu » 03 Jan 2018 17:59

What iOS version you are restoring, and Error 56 on 3uTools or iTunes?

myiphonerehab
Posts: 2
Joined: 03 Jan 2018 16:23
like: 0

Re: Where to send Log for help?

Postby myiphonerehab » 04 Jan 2018 00:40

11.2 using 3utools and have tried Itunes

Grace Liu
Posts: 537
Joined: 20 Oct 2016 09:33
like: 65

Re: Where to send Log for help?

Postby Grace Liu » 04 Jan 2018 09:28

Hello, if you meet this error many times, you could check this: http://www.3u.com/tutorial/articles/245 ... -or-itunes


Return to “Help & Support”