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I am trying to do my first back up and it took several hours and stayed at zero percent. it did create some files in the folder that I set up to go to. But I cancelled it after 5 hours. What am I doing wrong

astroiroc wrote:I am trying to do my first back up and it took several hours and stayed at zero percent. it did create some files in the folder that I set up to go to. But I cancelled it after 5 hours. What am I doing wrong

Hello friend, sorry for the late. To help you better, please give me more details;
1. Where are you from?
2. What is the iOS version?
3. Is there any available storage on your device?