Full memory, iPhone won't turn on after soft update

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Marussia
Posts: 2
Joined: 05 Nov 2018 01:44
like: 0

Full memory, iPhone won't turn on after soft update

Postby Marussia » 05 Nov 2018 02:03

I need help: my iPhone 6+ had almost full storage (there was only 300 mb free) and one night it started installing iOS update. Now it stays on the apple black screen logo and not turning on.
I can connect it to iTunes and restore my phone to factory settings. But I need all data and photos.

Any way to restore the iPhone with data intact? Or to backup the data before restoring?

Grace Liu
Posts: 478
Joined: 20 Oct 2016 09:33
like: 59

Re: Full memory, iPhone won't turn on after soft update

Postby Grace Liu » 05 Nov 2018 10:12

Hello, please try to restore it on 3uTools. And you are recommended to save some free storage on your device.

Marussia
Posts: 2
Joined: 05 Nov 2018 01:44
like: 0

Re: Full memory, iPhone won't turn on after soft update

Postby Marussia » 06 Nov 2018 05:15

Grace, but if I restore it I will lose all my data on the iPhone?

Grace Liu
Posts: 478
Joined: 20 Oct 2016 09:33
like: 59

Re: Full memory, iPhone won't turn on after soft update

Postby Grace Liu » 06 Nov 2018 17:56

You can select the option "Retain User's Data While Flashing", but we could not 100% guarantee you can finish flashing as there is so little free space on your device. It would cause issue.


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