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Full memory, iPhone won't turn on after soft update

Posted: 05 Nov 2018 02:03
by Marussia
I need help: my iPhone 6+ had almost full storage (there was only 300 mb free) and one night it started installing iOS update. Now it stays on the apple black screen logo and not turning on.
I can connect it to iTunes and restore my phone to factory settings. But I need all data and photos.

Any way to restore the iPhone with data intact? Or to backup the data before restoring?

Re: Full memory, iPhone won't turn on after soft update

Posted: 05 Nov 2018 10:12
by Grace Liu
Hello, please try to restore it on 3uTools. And you are recommended to save some free storage on your device.

Re: Full memory, iPhone won't turn on after soft update

Posted: 06 Nov 2018 05:15
by Marussia
Grace, but if I restore it I will lose all my data on the iPhone?

Re: Full memory, iPhone won't turn on after soft update

Posted: 06 Nov 2018 17:56
by Grace Liu
You can select the option "Retain User's Data While Flashing", but we could not 100% guarantee you can finish flashing as there is so little free space on your device. It would cause issue.