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Notes !

Posted: 08 Nov 2018 00:53
by nguyentronghuuktv
Hi admin, i have created 10 notes on iphone 5, and in that i have set password for 3 important notes, i reset my iphone, before reset i have backup 10 notes back with 3utools , then I restored 10 notes and I only see 7 notes do not set password, the remaining 3 notes that I have set the password, the message is "no content". Looking forward to the help from admin of 3utools, because of lost information 3 important notes for me. Thank you!

Re: Notes !

Posted: 08 Nov 2018 09:07
by Grace Liu
Hello friend.
May I know if there is any error while you restoring the backup to your device? And what is the iOS version of your device?

Re: Notes !

Posted: 08 Nov 2018 11:16
by nguyentronghuuktv
hi friend ! iOS version of my device is 10.3.3
Thank you !

Re: Notes !

Posted: 08 Nov 2018 15:27
by Grace Liu
Hello, and how you back up and restore Your notes? Make a full backup or customized backup, or you just back up in Datas?

Re: Notes !

Posted: 08 Nov 2018 22:21
by nguyentronghuuktv
I backed up everything, and restored it all, but the password-generated log files lost all their contents and could not be viewed.

Re: Notes !

Posted: 09 Nov 2018 09:05
by Grace Liu
Thanks for your updated information. We would test about it. May I know did you set any backup bassword?
If the notes are encrypted, you can not view them in backup viewer.