realtime screen failed to lunch

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eskeemo02
Posts: 3
Joined: 30 Jul 2018 18:41
like: 0

realtime screen failed to lunch

Postby eskeemo02 » 30 Jul 2018 18:50

Hi
when I lunch the realtime screen, it wouldn't start, and gives a message as attached.

can you solve this problem please?
Attachments
realtime screen failed to lunch.png
realtime screen failed to lunch.png (71.57 KiB) Viewed 181 times

Grace Liu
Posts: 418
Joined: 20 Oct 2016 09:33
like: 57

Re: realtime screen failed to lunch

Postby Grace Liu » 31 Jul 2018 09:01

Please reboot your device and PC, then try again.

eskeemo02
Posts: 3
Joined: 30 Jul 2018 18:41
like: 0

Re: realtime screen failed to lunch

Postby eskeemo02 » 31 Jul 2018 12:51

I did reboot them, but still the same problem

Grace Liu
Posts: 418
Joined: 20 Oct 2016 09:33
like: 57

Re: realtime screen failed to lunch

Postby Grace Liu » 31 Jul 2018 15:45

Normally, this would be fixed after you reboot your device and PC.
Please operate as follows:
1. Right click 3uTools → Open file location → files → other, then delete all the files.

files.png
files.png (79.61 KiB) Viewed 164 times

2. Click Downloads → Downloaded → Others → Open Folder, then delete all the files.

downloaded.png
downloaded.png (64.88 KiB) Viewed 164 times

3. Reboot your device and 3uTools, then try again.

eskeemo02
Posts: 3
Joined: 30 Jul 2018 18:41
like: 0

Re: realtime screen failed to lunch

Postby eskeemo02 » 31 Jul 2018 18:51

thank you grace for your assistance,
i tried all the steps above, but the problem still exists.

Grace Liu
Posts: 418
Joined: 20 Oct 2016 09:33
like: 57

Re: realtime screen failed to lunch

Postby Grace Liu » 01 Aug 2018 09:07

eskeemo02 wrote:thank you grace for your assistance,
i tried all the steps above, but the problem still exists.

Hello, that's weird. May I know what is the product type of your device? Please send email to 3utools@gmail.com for further support.


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